Privacy Statement

Privacy Policy

Round The Block Pty Ltd (ACN 625513117) are dedicated to securing your privacy in accordance with the Privacy Act 1988 (Cth). The following Privacy Policy explains our policies and practices including how we collect, hold, use and disclose your information.

It also includes information on how you can handle and resolve complaints regarding a breach of any privacy laws, how you can access the personal information we hold about you and how you can have any personal information corrected.

If you would like to view our disclosure statement please visit

What information we collect and how we use it

When using services from Round The Block Pty Ltd, we ask you for information required to verify your identity and support such services provided on Round The Block Pty Ltd in order to facilitate your transaction. This may include your name, email address and identity details (such as an Australian Drivers licence number, Passport details, etc.) We will also ask for information to process your transaction, such as your bank account details, email address or BPAY information, etc. To claim from our rewards program we will ask for your postage address and/or email address to allow you to redeem your reward. We will determine on whether we require an email or postal address depending on whether your reward is digital or tangible.

In most circumstances we will not collect any sensitive information about you, unless, by law we are required to do so, or unless you provide us consent. Sensitive information includes information about your race/ethnicity, political opinions, religious beliefs, criminal record, sexual information, health or biometric information.

How we collect your personal information

In most circumstances, we collect your personal information from you directly. We do this in a range of ways, these may include, but are not limited to, during your registration on our website or when you make direct contact with us.

We may also collect personal information about you from other people or organisations where it is unreasonable and/or impracticable for us to collect the information directly from you. Examples of how we may do this include collecting your personal information from:

We may also collect and disclose personal information about job applicants from and to other people, including their recruiter, university, referees and other sources (for example LinkedIn). This information is commonly employment, qualification, education and criminal history information for the purpose of considering the application.

What are the purposes for which we collect, hold, use and disclose your personal information?

The main purpose for which we collect, hold, use and disclose personal information is to provide our services to you.

Other purposes for which we do this include to:

Will we disclose the personal information we collect to anyone?

In connection with our services, we may disclose your personal information to:

We do not sell, trade, or rent your personal information to others.

Will we disclose your personal information overseas?

We may disclose your personal information to our data storage provider only in the event that our storage provider is relocated to an overseas location. We will only do so if we believe they are regulated by laws that protect your information in a way that is similar to the Privacy Act.

What if you don't provide some personal information to us?

If you do not provide us with some or all of the personal information that we ask for, we may not be able to provide you with our services.

How do we store and protect your personal information?

We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security.

We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you in physical and electronic records, which may be stored at our premises or those of our service providers (including RapidID), or in secure data centres or in the cloud.

We strive to ensure that your information is safe by using a range of physical and electronic security measures to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

What information does our website collect and display?

Data - We collect information about the use of our website, for example when you browse our website our service provider logs your IP address, the date and time of your visit, the pages and links accessed and the type of browser used. As another example, when you pay a bill, we log your IP address. We use this information for statistical purposes and to improve the content and functionality of our website, to better understand our website users and markets and to improve our services (for example, our website may display which States pay the most bills based on the IP address used for a bill payment). We may also disclose your IP address that we logged from when you pay a bill to regulatory bodies, government agencies or law enforcement bodies (including AUSTRAC).

Cookies - In order to collect this data we use "cookies". Cookies are small pieces of information which are sent to your browser and stored on your computer's hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to not accept cookies or notify you when you receive a cookie so that you can decide if you want to accept it. They allow the website to recognise your computer when you return in the future.

 Analytics - Google analytics marketing features are active on this website. Cookies are used for marketing analysis purposes, so that Google can provide more relevant advertising through its channels. We will not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature. You can opt-out of the Google Analytics Advertising Features we use, through Ads Settings, Ad Settings for mobile apps, or any other available means, including the "Google Analytics opt-out browser ad-on" which can be found here:

Third party advertising - Third parties may advertise on our website or it may contain links to other sites not operated by us. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this Privacy Policy does not cover the information practices of these third parties.

How can you check, update or change the personal information we are holding?

You have a right to request access to your personal information and to ask us to correct it.

If you wish to access or correct your personal information please write to us by email at

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.

We do not charge for receiving a request for access to personal information or for complying with a correction request.

In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.

What happens if you want to complain?

If you have any concerns about whether we have complied with the Privacy Act, the Australian Privacy Principles, or this Privacy Policy, please write to us by email at

We will respond with an acknowledgment of receival within 10 business days and will try to respond with a decision within 30 days of the lodged complaint.

If your complaint is not resolved, you may refer your complaint to the Office of the Australian Information Commissioner who can be contacted by phone at 1300 363 992, by email at, by post at GPO Box 5218, Sydney NSW 2001 or you can go to

If your complaint requires us to contact a third party, we may be required to submit further information from within your complaint. We will try to resolve issues without having to provide additional information, however, it is at our absolute discretion as to whether we provide further information, and in the event it is provided, we have absolute discretion on which information is provided.

Updating this Privacy Policy

We may update this Privacy Policy at any time by publishing it on our website.

Your thoughts

Please submit questions, queries, comments, questions and feedback about our privacy statement to

Effective: 07 July 2018